Customer Support
Information
A large majority of our clients subscribe to SolidWorks support and service agreement. This agreement includes access to all software updates, and unlimited access to ProNor's support through web, e-mail, telephone and online support.
For more information on support agreements, please contact us at
+47
63 94 20 20 or salg@pronor.com.
Support options
| Knowledge Base |
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Search the SolidWorks Knowledge base at SolidWorks' customer portal. Requires registration.
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| User Foras |
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SolidWorks' discussion forum - requires registration.
Google or Eng-Tips. Everybody can read, but registration required to post.
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| Online Support |
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ProNor's support portal Sensedesk gives you the opportunity to post your issues and follow up on them.
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| File Transfer |
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Large files can be transferred to our FTP server.
Insert this address into Windows Explorer (not your browser):
ftp://incoming:pronorkundex@ftp.pronor.com
Copy your files into the explorer window.
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| Telephone |
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+47 63 94 20 30
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| Screen Exchange |
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WebEx allows us to log onto your computer, which helps us understnad the problem, and gives us the opportunity to help you directly.
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